REVISED COMPLAINT PROCESS
Revised Complaint Process - NH Bureau of Developmental Services
A revised process for filing complaints relative to developmental services delivery is in effect as of September 1, 2011.
In the past, complaints were handled directly by the Area Agency.
Now, as a result of changes to administrative rule He-M 202, complaints are made directly to the state.
To file a complaint, call this toll free number at any time:
After you file a complaint, an investigator will contact you.
Individuals who receive services in the developmental services system have a right to be free from abuse, neglect and being taken advantage of.
If you receive services and believe your rights have been violated, you have a right to file a complaint.
In addition, staff, providers and others who work with individuals who receive services in this system must file a complaint if they are aware of or suspect that an individual is being abused, neglected or exploited.