The Quality Assurance and Consumer Rights Department, leader of the Continuous Quality Improvement process, works with all Community Partners programs to ensure quality services to consumers and their families. This includes the development of procedures for planning, assessment, monitoring, and improvement of services.
In addition, the Quality Assurance Department conducts regular consumer satisfaction and outcomes surveys, and oversees Consumer Rights issues.
Our first and foremost duty here at Community Partners is to assure that the individuals we serve are safe and treated with dignity and respect at all times. All individuals with developmental disabilities have the right to be free from abuse, neglect and exploitation. In New Hampshire, a formal complaint procedure exists to guarantee this right.
As part of this procedure, it is the duty of all employees to report incidents of physical, emotional or sexual abuse and cases of neglect to the Quality Assurance and Consumer Rights Department at Community Partners.
Specific training in this process will occur during the Consumer Rights' Orientation Training which is a part of every new employee's orientation.
If you are unsure whether an incident that you are involved in or have observed is reportable, the Quality Assurance and Consumer Rights Department can assist you in making that determination. You may contact Nathan Gilfenbaum at (603) 516-9370 or by sending an e-mail by clicking here. You may also contact Judy Mettee, Chief Compliance and Quality Improvement Officer at (603) 516-9669 or by sending an email here.